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Power of a Smile

What is the effect of a smile? Is it temporary or long-lasting.  I recently began to wonder about the impact of one person’s effort for being positive and friendly on one’s immediate surroundings and the world, as a whole. The other day I was in the elevator. Like most times I walked into the elevator and […]

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The Sounds of Change

Are there sounds that change you? Do you have a favorite song, wedding tune, or recall a first date song which set the tone of your relationship? Of all the jingles on television commercials, radio ads and new releases on the pop charts, sounds shape us. What effect do sounds have on society at large? […]

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Professional Syndrome

While some people may hold themselves in high esteem, for having completed a professional designation through post-secondary study; this air of superiority is an illusion. Do you know if you are affected by the professional syndrome? Is there really any career, other than a profession, such as a doctor, lawyer, engineer or pharmacist, for which […]

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The Bingo Lingo

Every arena of our interactions has a unique lingo. Whether for the study of religion or science, or some other area of inquiry, there is a unique set of terms for each specific grouping. Knowing the key terms of a dialect is essential to be able to survive and to thrive in a profession and […]

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How to Deal With New Customers

A new customer does not know the level of quality service and / or product that you can provide. To be successful in any business you need to be know how to deal with new customers. During an initial interview with a potential client do not oversell your capabilities or deliverables. How to deal with […]

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Communication Strategies

Communication strategies for dealing with disgruntled customers on the phone require specialized training. To deliver high quality customer service on the phone one must utilize one’s listening skills to compensate for the lack of body language. Inflection in the voice of the customer could be an indication of satisfaction or displeasure with the service one […]

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How to Write a Great Article

Every article has a topic or a theme. There is purpose for the composition. It might include general reporting, or the written material could be part of a series of articles on a certain issue. Certainly, for the article to be well-read it needs to be written well. Proper grammar and stylistics are surely key […]

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How to Rank Your Skills Appropriately

To rank your skills appropriately you need to determine what skills you possess and decide how you can practically apply them. You have great professional skills! You are a research wizard, or a report generating genie. Whatever your area of expertise, you know that you are an expert in your chosen niche. But how do […]

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How To Introduce a Presenter

By: Adeodata Cznik – Owner of Business of Manners businessofmanners.com This article will offer many useful tips on how to introduce a presenter at an event. I am constantly amazed when people who introduce main platform keynoters stumble on names and struggle with titles. Reading lengthy, yawnable bios and sometimes even a mini-keynote of their […]

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Letter

How to Write About Anything

Must you be an expert on a subject in order to compose a written document about it? This is certainly not correct. You can write on any topic, as long as you sincerely believe in your desire to express your opinion. Smile as you write. It helps to positively frame your thoughts. That said. How […]

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