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From Where Is Creativity Derived?

So you are a designer or a writer and you want to be creative – but you are not sure how to be innovative. In striving to design or script a topic you could perhaps review samples of other work in your industry for inspiration. But in so doing, you might run the risk of […]

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Power of a Smile

What is the effect of a smile? Is it temporary or long-lasting.  I recently began to wonder about the impact of one person’s effort for being positive and friendly on one’s immediate surroundings and the world, as a whole. The other day I was in the elevator. Like most times I walked into the elevator and […]

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The Sounds of Change

Are there sounds that change you? Do you have a favorite song, wedding tune, or recall a first date song which set the tone of your relationship? Of all the jingles on television commercials, radio ads and new releases on the pop charts, sounds shape us. What effect do sounds have on society at large? […]

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Professional Syndrome

While some people may hold themselves in high esteem, for having completed a professional designation through post-secondary study; this air of superiority is an illusion. Do you know if you are affected by the professional syndrome? Is there really any career, other than a profession, such as a doctor, lawyer, engineer or pharmacist, for which […]

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The Bingo Lingo

Every arena of our interactions has a unique lingo. Whether for the study of religion or science, or some other area of inquiry, there is a unique set of terms for each specific grouping. Knowing the key terms of a dialect is essential to be able to survive and to thrive in a profession and […]

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How to Deal With New Customers

A new customer does not know the level of quality service and / or product that you can provide. To be successful in any business you need to be know how to deal with new customers. During an initial interview with a potential client do not oversell your capabilities or deliverables. How to deal with […]

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Communication Strategies

Communication strategies for dealing with disgruntled customers on the phone require specialized training. To deliver high quality customer service on the phone one must utilize one’s listening skills to compensate for the lack of body language. Inflection in the voice of the customer could be an indication of satisfaction or displeasure with the service one […]

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