A question well put and almost never clearly answered is: “How can I get what I want in business?”
The “Rolling Stones” rock band had a song entitled: “You Can’t Always Get What You Want”, the lyrics of the song continued “But you if try sometimes, you may find that get what you need.” This is a truism is life. Even though you may not be able to get what you want, “if you try, then you get what you need.”
They key to getting what you want, “what you really really want” (Spice Girls, Wannabe song) is by trying. Making an effort is the first step in a short journey to acquiring you desired service, product or other item / entity in the world.
Persistence is vital to reaching your objective. This law of persistence is in fact “The 50th Law”, according to the author of “The 48 Laws of Power”, Robert Greene. He explains that the “50th Law” is being diligent and resourceful. Making a small or minimal effort is not sufficient to achieve one’s goals. Rather one must strive with great vigor to fulfill one’s goals.
Mr. Greene’s claims that the essential component in fulfilling the 50th Law is not getting bored. Even if one does become bored or frustrated in going through a repetitive routine, this pattern is required for self-mastery of the subject or process one aims to master.
Through persistence, with a positive attitude, one can learn any new skill and complete any objective. Stay constantly positive and upbeat and counter boredom with inspiring quotes or aphorisms. Focus on your objective, imagine that you have already met it in the world of thought and then work towards actualizing your goal in the tangible or real world.
When communicating with company representatives be sure not waste your time with people who do not have decision-making authority. You may get the same answers to your repeatedly asked questions. This runaround is pointless. Some levels of works or tier of customer / technical support have been specifically trained to offer standard replies to inquiries and / or complaints. They will offer a robotic continuous retinue of replies to certain questions.
After a few initial questions that seem to lead nowhere you to changeup your strategy and request to speak with a supervisor or manager at the company. If the representative(s) are unwilling to transfer your call to a superior employee you can inquire with managers or directors of boards or agencies that regulate the industry, in which the company is positioned. Regulatory boards can offer useful advice and can connect with high-level managers at companies in industries, which they oversee. They can also recommend options that the company employ to resolve your issue. All the while, they are documenting your issue. You can request copies of your complaint later on to be used at meeting for resolution.
If you are offered compensation for a service that was not provided or a credit for a faulty product, graciously accept the gratuity. Be careful that the reimbursement or complimentary offer is of relative value to your financial loss. It is advisable to request a day or so, if possible to adequately review and properly consider any form of compensation or credit from a business entity.