Did you ever wonder what is wrong with bureaucracy? I am not sure I know for sure, but I have some idea. Let me explain a recent situation and you will get my drift. I recently decided to lose weight and ordered some weightloss shakes from a major franchised store. Kindly note that I often […]
Tag Archives | customers
How to Deal With New Customers
A new customer does not know the level of quality service and / or product that you can provide. To be successful in any business you need to be know how to deal with new customers. During an initial interview with a potential client do not oversell your capabilities or deliverables. How to deal with […]
Communication Strategies
Communication strategies for dealing with disgruntled customers on the phone require specialized training. To deliver high quality customer service on the phone one must utilize one’s listening skills to compensate for the lack of body language. Inflection in the voice of the customer could be an indication of satisfaction or displeasure with the service one […]
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